Technology isn’t everybody’s cup of tea, but to offer a quality service we need to let technology take over a little! Don’t worry, it’s easy to do!
Firstly, Is it something we can repair?
It may be electronic, but we specialise in Stage equipment only, Guitar, Bass, Keyboard amps, E Pianos, PA speakers, Technics Vinyl Decks,DJ equipment etc. You can learn more about what we do and do not repair here
1) Raise A ticket
Head over to this link and fill out all the boxes. Giving as much detail of the fault or issue.
2) Wait for us to get in contact
Wait for us to have a look at your ticket and make sure it is something we can repair. If we can repair it proceed to 3) Book Appointment
3) Book Appointment
We will send you an appointment link if we are happy to take on the repair. The appointment page is here. Simply book a date and time to suite you to drop your equipment to us. You’ll get an email with our full address and contact details on.
4) Drop your repair to us
When you book an appointment we generally give a 30 minute window. It’s generally not an issue if your early, but we may not be around until your scheduled time so don’t worry! We will be around! You can cancel and reschedule your appointment if necessary using the link that gets emailed to you!
5) Repair
We will schedule your equipment in for repair based on it’s priority, we have set limits we will automatically repair up to before getting in touch with you to speed up the repair and ensure it is economical. We will keep you updated with system updates when your repair moves from stage to stage. Make sure you read the terms and conditions, a link can be found in the footer of this website
6) Book an appointment to collect
Like the reverse of booking the appointment to drop off, book another appointment to collect.
7) Payment Card & Cash on Collection
We accept all leading mastercard and visa credit / debit card payments at our workshop. Alternatively you can pay with cash, please bring the exact amount as we do not keep change on site.
Sorry, no Amex or China Union cards.
8) Rock & Recommend
We hope you enjoy our smooth fast service, we rely on recommendation for our work and have many happy customers who have written great 5 star review on Google business and Facebook.
