Fast tracking repairs, and normal repair turnaround times explained.
Fast tracking will aim to inspect your equipment within 6 working days with a view to repair within this time frame too, we will charge an additional cost on the total bench fee to cover workshop disruption and meeting the demand for a quick repair.
Otherwise our typical turnaround is 1-4 working weeks (estimated)
None of these times are guaranteed and given as a base guide.
Generally however we aim for between 1 and a half to 2 working weeks.
Same day service?
For small repairs we may be able to offer a same day service given notice if equipment is dropped to us at opening, and collected near close of the day, this is a rare occurrence however and 100% at our discretion. The fee for each repair will be priced on a case by case situation.
We do not offer a while you wait service. Or “can I watch over you while you’re repairing” service. This rush can increase the risk of errors, or missing issues which would result in an unreliable repair. Being practical also, where else would you take a several year old piece of equipment and expect it to be repaired there and then.
Any estimate timescales are simply an estimate and based on working week days which exclude public holidays and weekends.
These times can vary on the level of current repairs and also lead times for replacement parts, our system automatically schedules the repairs base on priority and order.
Our workshop has a pretty good stock of many common parts and components, including pots, valves, Yamaha keys and contacts.
Parts ordered in are outside of our scope of control and we can only give the estimates given to us from the manufacturer.
We pride our service on being one of the quickest repair centres locally for equipment ranging from a modern warranty repair through to a 1960’s valve amp, or 80’s synth.
On average over a year around 96% of repairs being completed within 15 working days.
Fast track service
we will try to entertain inspection and repair within 6 working days, however the repair may be delayed by external factors such as ordering parts or waiting on manufacturer instructions.
Fast track service repair attracts a instant surcharge of 30% or £50 whichever is the greater value to the final bench fee cost to cover the disruption to other repairs regardless of how long it takes to repair or delay caused by parts ordered in. This is to cover the disruption made when pulling other repairs off the bench and out of hours time to continue normal repairs.
We may quote a rough repair time to build an estimate for you. This does not mean that you can wait around for an hour for us to repair as the repair will be scheduled.
Keeping an efficient service.
Our service is one of the quickest around, and we believe this is made possible through integration of a traditional electronics repair shop, crossed with a modern driven website and management system behind the scenes.
Many popular questions are already answered on this website, along with clear price structure. We operate as transparent as possible and provide you with up to the minute details of when we are waiting for spares, the exact status and problems we find.
When we have your equipment in please use the ticketing system either email or online portal to ask questions or to see updates. Simply put if the status has not changed in a day or so, it’s likely we’ve not got anything more to tell you!
If we have any adverse delay or parts are out of stock with our distributors we will always inform you and try to give you an estimated timescale. Unfortunately the teething problems with Brexit is causing considerable delay at ports for parts coming from Europe, adding between 3 and 5 working days.