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Warranties on repairs - workshop and onsite

Workshop repairs

We warranty all our repairs for a period of 3 months from repair date, not collection date.  Returns must be brought back to us within the 3 month window for repair, we may refuse a repair if it was reported within the 3 month window, and brought to us after the 3 month period. 

Claim must be made by reopening the original ticket.  This is done by logging onto your portal, viewing archive items and then hit reply with your issue – this re opens the ticket and is brought to our attention.

The Warranty will cover the workshop time against the original fault reported and the actual repair carried out.  Material cover will be at the discretion of the repairer and may or may not be covered.  Items such as Valves and loudspeakers we are unable to offer warranty on as they are classed as consumable items and can be easily damaged through no control of us.

Amplifiers serviced are excluded from warranty, likewise if equipment is repaired it does not automatically have a blanket cover warranty on any fault not associated with the original reported and discovered fault. If the original fault reappears within the warranty period and causes further damage we will only warrant the repaired part.  Further damage will be charged at standard workshop rates.

On site repairs

We do not offer any warranty to on site repairs. We will stay for as long as needed to ensure equipment is fully tested by the user to ensure they are happy with the work carried out.

Further issues will be charged as a continuation of repair service and as such a standard on site rate charge will apply. We have adopted this policy due to covering travel cost and time out of workshop where other equipment could also be repaired.

EXCLUSIONS of warranty

Items brought to us with symptoms of intermittent behaviour or when tested we’re unable to find a fault or replicate the issue experienced the warranty will only apply to any parts used. We will continue to charge by the hour in investigate further until the fault shows and is repaired.

We’re unable to offer warranty to any speaker cones/ drivers or Valves once fitted as we’re unable to verify that they are being used correctly and can easily be damaged.

We will not provide any form of warranty for any repair/ service where parts have been supplied to us to fit.