We warranty all our repairs for a period of 3 months from repair date, not collection date. Returns must be brought back to us within the 3 month window for repair, we may refuse a repair if it was reported within the 3 month window, and brought to us after the 3 month period.
Claim must be made by reopening the original ticket. This is done by logging onto your portal, viewing archive items and then hit reply with your issue – this re opens the ticket and is brought to our attention.
The Warranty will cover the workshop time against the original fault reported and the actual repair carried out. Material cover will be at the discretion of the repairer and may or may not be covered. Items such as Valves and loudspeakers we are unable to offer warranty on as they are classed as consumable items and can be easily damaged through no control of us.
Amplifiers serviced are excluded from warranty, likewise if equipment is repaired it does not automatically have a blanket cover warranty on any fault not associated with the original reported and discovered fault. If the original fault reappears within the warranty period and causes further damage we will only warrant the repaired part. Further damage will be charged at standard workshop rates.