We understand that sometimes you just want to ask a question on the phone, and we do answer when possible. However we don’t have any reception or admin, when you call you speak to a person who carries out the repairs. This ensures you get access to technical answers first time and are given correct information. This affects repairs though as it diverts the time away from the bench. We use a web based ticketing system which acts as our workshop repair database and enables us to capture all the points you raise with your equipment. This ticket follows with the repair journey and is updated when the equipment goes on the bench, is awaiting parts, or manufacture information. You will get a notification at every step too, you don’t need to keep calling asking for an update, the repair portal is live and accurate. Even if you make a telephone enquiry or simply turn up, your repair will still be logged on the system with the same information being captured.
Is it something we can repair?
It may be electronic, but we specialise in Stage equipment only, Guitar, Bass, Keyboard amps, E Pianos, PA speakers, Technics Vinyl Decks, DJ equipment etc. You can learn more about what we do and do not repair here
We are selective on what we repair, some companies charge a diagnostics fee or quote fee to look at the item and see if they can repair it. If we are not confident from your fault description we will not accept it in to begin with having the experience to know the kind of damage and faults can cause.
1) Raise A ticket
Open a new ticket using this link and fill out all the boxes. Giving as much detail of the fault or issue.
2) Wait for us to get in contact
Wait for us to have a look at your ticket and make sure it is something we can repair. If we can repair it we will send you a link to book an appointment. This can take up to a working week for us to reply during busy periods. Remember we do not work weekends or bank holidays. So sending an enquiry on Friday and chasing on Monday is somewhat unrealistic, we are a small caring traditional repair company.
3) Book Appointment
We will send you an appointment link if we are happy to take on the repair. The appointment page is here. Simply choose a date and time to suite you to drop your equipment to us. You’ll get an email with our full address and contact details on.
4) Drop your repair to us
When you book an appointment we generally give a 30 minute window. It’s generally not an issue if your early, but we may not be around until your scheduled time so don’t worry! We will be around! You can cancel and reschedule your appointment if necessary using the link that gets emailed to you!
Minimum service costs at this point apply – Pricing can be found here
Remember once a piece of equipment has been booked in, the minimum hour service fee applies for the equipment. This covers our time to manage the ticket and goes towards the diagnostics and attempt to repair. Around 80% of a repair is first in the diagnostics, the remainder 20% is the remedial or repair work.
5) Repair
We will schedule your equipment in for repair based on it’s priority.
To keep things moving for repairs we will not provide any estimate or stop to await your authorisation if we believe the repair to be economical, we will automatically work up to set limits as laid out in our T&C.
Essentially you are bringing it to us to repair, we do not compromise on the quality of parts or the work which needs doing, either we do it properly to give you a solid repair, or we don’t do anything.
We will update with system updates when your repair moves from stage to stage, generally you are notified by email of an update, but you can always check the website and your unique URL form any ticket email. Make sure you read the terms and conditions, a link can be found in the footer of this website.
6) Book an appointment to collect
Once we inform you your repair is complete, book another appointment to collect. ALL collections must have a valid appointment.
7) Payment Card & Cash on Collection
We accept all leading mastercard and visa credit / debit card payments at our workshop via Sumup, we email card receipts to the email given on the ticket.
Alternatively you can pay with cash, please bring the exact amount as we do not keep much change on site.
Sorry, no Amex or China Union cards.
We also offer direct bank payments (BACS) and can supply our bank details.
8) Rock & Recommend
We hope you enjoy our smooth fast service, we rely on recommendation for our work and have many happy customers who have written great 5 star review on Google business and Facebook.