We’ve compiled some frequently asked questions about how we operate in repairing equipment.  Some processes have been streamlined to provide speed and efficiency and you may have questions about how it may affect you.  If you do have a question either ask from within your ticket, or contact us to discuss the issue further.

Repairs

In order to streamline our repair processes if we deem the repair to fall below the prices outlined in our automatic repair terms and conditions, we will automatically repair the item unless otherwise advised. This speeds up the need to get back in touch throughout the repair process and results in a faster turnaround. We consider the relative cost for replacing and place a fair assumption on how much value is in repairing and where it then becomes uneconomical to do so. 

Category: Repairs

We’ve changed our system to go paperless.  Instead of filling out the details at the workshop we try and speed up diagnosis by getting you to do the prep already so you can just drop off your equipment and go.  It’s still the same amount of questions we ultimately ask when you! The new ‘Live’ system also allows you to log in and trace the exact stage we are at with repair! you can ask questions along the way with the knowledge that you can just log onto a website to do this.  It also enables you to see your other repairs you’ve sent to us! 

Category: Repairs

We warranty all our repairs for a period of 3 months from repair date, not collection date and will be totally at our discretion. This will cover the workshop time against the original fault reported and the actual repair carried out. Material cover will be at the discretion of the repairer and may or may not be covered. Items such as Valves and loudspeakers we are unable to offer warranty on as they are classed as consumable items and can be easily damaged through no control of us.

Please refer to our Terms and conditions for full wording, limitations and coverage.

Category: Repairs

This is a common question we get asked, at this stage we’re only able to give you our minimum hour bench fee cost.  Associating ourselves to a car garage repairer you don’t phone up the garage telling them your car doesn’t work, but ask how much it will be to fix.  It could be a simple fix i.e. its run out of fuel, or more sever like the engine has seized up or the gearbox has blown up.

To add to the frustration on both sides we often find these enquiries are urgent and the too and throw of tickets causes stress to ensure we can turn your repair around in time.

Category: Repairs

Yes, typically repairing an amplifier for example may cost £90, to replace some of the higher end valve guitar amps can cost in excess of £2000. You’ll also be saving waste electrical equipment from needing to be disposed or recycled. By doing your bit to have equipment repaired saves huge resources including mining for metals and materials such as silicone, plus the processes needed including transportation, the huge energy requirements to process metals.  Where possible we replace to component level and save lots of PCBs from scrap.

Category: Repairs

We’ll aim to repair amps between 3 and 15 working days, this is our normal operating window however with some repairs we may be able to turn them around quicker and likewise if we require parts from manufacturers which are out of stock then this may extend the time. We can usually accommodate emergencies.

Category: Repairs

We’ll aim to repair amps between 3 and 15 working days, this is our normal operating window however with some repairs we may be able to turn them around quicker and likewise if we require parts from manufacturers which are out of stock then this may extend the time.

Category: Repairs

Unfortunately there are several factors restricting repairs, mainly cost to replace with new as opposed to repair costs, we’ve also found many HiFi brands use hybrid components built specifically for the unit and once they’ve built a batch production is stopped and so getting spare parts is very hard. We also struggle with schematics and drawings for the repairs again boosting the cost trying to diagnose blind.

Category: Repairs

Yes! as long as you book in a minimum of 3 items for repair and bring them to our workshop at the same time we will combine the total time and charge rather than individually booking an hour minimum to each amp. Obviously if an amp takes an hour to repair you will have to pay for more time.

Category: Repairs