We’ve compiled some frequently asked questions about how we operate in repairing equipment. Some processes have been streamlined to provide speed and efficiency and you may have questions about how it may affect you. If you do have a question either ask from within your ticket, or contact us to discuss the issue further.
Repairs: We only accept payment in person, this can be cash, leading credit and debit card (mastercard & Visa) including apple pay and google pay on phones. We do not accept Amex, or any China or Union cards. Payments taken by our Sumup terminal where you can tap up to £100 for a physical card, use your phone, or use your card and PIN number. Online shop: For payments we use Stripe which we have no control over the payment means available as we do not technically process the payments. You can also pay cash if you intend to collect in person. We take Cash but don’t carry much change in the workshop so please bring as close to the final cost as possible. We do not take Cheques, Paypal, or Crypto currency. In some instances we may take a 1st hour bench fee if we consider the repair to be under a certain value, this is purely at our discretion. We are a limited company but are not VAT registered. This mean that all prices quoted to you are the total.
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