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How Flexible are the booked appointments?

We generally give you the appointment time plus 30 minutes if booked via our appointment page system.  For discussed appointments we generally expect you to be there at the time, we’ve had instances where people are ‘running late’ but turn up 2 hours after they say they will, we cannot guarantee availability in this instance.

Likewise telling us you’ll be with us at lunchtime is very vague. Please be as precise as possible.