Sales & Return Policy
Payment
We accept Credit Card, Debit Card payments via stripe
Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron).
The goods will not be delivered until the customer’s funds that have been paid to Sickamps Ltd have cleared in full.
Order Notes
Please note that all transactions will be carried out in Pounds Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Sickamps monitor prices on a daily basis.
We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ as a result, Sickamps reserves the right to decline orders for bulk or high value purchases. Sometimes a product Item may vary slightly from the Image shown due to upgrade or manufacture design. We normally upload the new image asap but sometimes this is not possible before the sale of the product. Please email or call if this is a concern and we will be happy to check for you pre-dispatch.
Delivery
We offer optional delivery services for UK Mainland – On checkout you can choose your delivery option depending on your urgency to receive. For guaranteed next day deliveries, It is advised that you place your order by 2.00pm although, orders received after this time will still be processed and there is a possibility that we can still deliver. For urgent valve orders, please try to order early to receive next day. Once your order is placed, you can track the process through our website, just login with your email and password.
Once an order has been dispatched it is outside of our control. Any returned items undelivered will be refunded minus the postage cost. Any parcel requiring redelivery will be charged at original postage rate.
All postage issues are to be taken up by the customer and the courier company
Delivery Service
1) Standard Delivery Service – Shipped 1st Class Royal Mail. If the Item is heavey or large in size, this may go by courier.
2) Guaranteed Next Day Service – Shipped ‘guaranteed next working day’ (Monday to Friday) although if ordered on a Friday, sometimes will arrive on a Saturday, but this is not guaranteed. Orders for this service should be made by 3.00pm to meet our courier collection deadline or your order may be carried onto the following days collection.
3) Saturday Guaranteed Delivery. If this is required, please call and we will be happy to quote for this service (Tel: 01279 261261)
Advertised ‘Free Delivery’ is for orders delivered to the ‘UK Mainland’ Only unless specified otherwise.
Overseas Orders
If the order is large in size or extra heavy in weight, the shipping price shown on checkout may be different to the actual postal charge will be. If this is the case, we will notify you by email or telephone to advise of the extra charge. If this Is not acceptable, we will refund you in full.
You can check the delivery charge when you arrive at checkout (please remember to select your country code on the drop-down menu). We do not request payment untill you see all charges on checkout. If you agree with the charges, you can then proceed to the secure payment gateway.
Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
Returns Policy & Guarantee
We guarantee your satisfaction. All of our products come with a no fuss guarantee.
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 14 days of receiving your goods. The cancellation period ends on the expiry of the period of 14 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 14 days of receiving your parcel. For fitted parts and perishable products which includes all amplifier parts, we do not accept returns or offer stock for trial use. Valves/Tubes have a 90 day warranty if fitted and used under normal operating conditions. Other products have a 12 Month warranty for parts and labour unless stated otherwise. If the product (s) are returned and the value refunded becomes lower than the delivery price, the carriage will be chargeable to the customer. This will be subtracted from the total to be refunded. Unwanted returnable items should be returned at the buyers cost in as new condition to qualify for a refund, we reserve the right to charge a handling fee of 20% to cover restocking and sorting costs for all returned unwanted items. If an order is cancelled or ordered in error, a re-stocking fee may apply.
All returns without exception, must be accompanied by a covering letter detailing the reason for return and all customer details. Failure to meet with these requirments, will result in a delay with this process being actioned.
If your Item is found to be faulty in the first 7 days, we will arrange for the return and replace your Item free of charge. After this period, the guarantee covers repair or replacement excluding any postal charge.
Contacting us
Please contact us at the details below:
Postal Address:
Sickamps Ltd
Unit 66 Greenway Business Centre
Harlow Business Park
Harlow, Essex, CM19 5QE
Phone: 01279 261 261