In order to streamline our repair processes if we deem the repair to fall below £80 for a guitar amp, or £130 for a piano / mixer we will automatically repair the item unless otherwise advised. This speeds up the need to get back in touch throughout the repair process and results in a faster turnaround.
Yes! as long as you book in a minimum of 2 items for repair and bring them to our workshop at the same time we will combine the total time and charge rather than individually booking an hour minimum to each amp. Obviously if an amp takes an hour to repair you will have to pay for more time.
Book your repair now!
Yes, typically repairing an amplifier for example may cost £90, to replace some of the higher end valve guitar amps can cost in excess of £2000. You'll also be saving waste electrical equipment from needing to be disposed or recycled. By doing your bit to have equipment repaired saves huge resources including mining for metals and materials such as silicone, plus the processes needed including transportation, the huge energy requirements to process metals. Where possible we replace to component level and save lots of PCBs from scrap.
Book your repair now! don't forget you can save with multiple repairs!
Our repair facilities happen in-house at our workshop in Harlow. You can find it on the find us page along with a map. Our post code is CM19 5QE
We accept all leading payments including all UK debit and credit cards using an online worldpay email link system. Once your repair is registered on our system it operates seamlessly from the booking in to automating payments online. It is with regret that our online system requires full payment before collection, and that we are unable to accept card payments at the workshop, only online.
We take Cash but don't carry much change in the workshop so please bring as close to the final cost as possible. Unfortunately we do not take Cheques, Paypal, or Bitcoin
We are a limited company but are not VAT registered. This mean that all prices quoted to you are the total.
No unfortunately we do not. we do however take all leading cards including Visa, Mastercard,JCB,
We warranty all our repairs for a period of 3 months from repair date, not collection date and will be totally at our discretion. This will cover the workshop time against the original fault reported and the actual repair carried out. Material cover will be at the discretion of the repairer and may or may not be covered. Items such as Valves and loudspeakers we are unable to offer warranty on as they are classed as consumable items and can be easily damaged through no control of us.
Our overview of terms can be found here
Our overview of terms can be found here. A full copy of the terms and conditions can be found in the workshop.
Please be aware that they may change without notice or warning.
No faqs found in this category
This section has commonly asked questions relating to our support ticket system.
We've changed our system to go paperless. Instead of filling out the details at the workshop we try and speed up diagnosis by getting you to do the prep already so you can just drop off your equipment and go. It's still the same amount of questions we ultimately ask when you! The new 'Live' system also allows you to log in and trace the exact stage we are at with repair! you can ask questions along the way with the knowledge that you can just log onto a website to do this. It also enables you to see your other repairs you've sent to us!
No worries, the system is fairly new and we are still experiencing some teething issues. If you have a problem you can go to the main menu and click on the support problems / Issues and fill out the form there. We'll attempt to register you on the system ourselves then carry on the support that way.
All repairs require a ticket to be generated. This gives us a workshop schedule of all equipment states currently through the repair process. It also gives you a convenience of being able to log in or email us (using the ticket as a reply) to get in touch and track the status of your repair.
If you do not have an email address we can still log your repair under our generic workshop user account it just means you do not get email updates of the repair process and we'll need to call you to update.