I’ve heard it is a common fault?
We are very sorry however we cannot comment on discussions had on forums or “my mate said”. Our work is based on comprehensive knowledge gained over many years, not ring picking bits and pieces from forums or what somebodies view is. We quite often get told that capacitors going wrong and fuses are “common faults” […]
Can I post my equipment to you?
Yes, we accept parcels however if equipment is damaged we will advise as such and you may have extra repair costs. When it comes to collection, you will need to arrange a courier service yourself. We do not get involved with posting repaired equipment.
How long will my repair take?
We’ll aim to repair amps between 5 and 20 working days, this is our normal operating window however with some repairs we may be able to turn them around quicker and likewise if we require parts from manufacturers which are out of stock then this may extend the time. We can usually accommodate emergencies.
Why do I need to fill out a form to contact you?
We’ve changed our system to go paperless. Instead of filling out the details at the workshop we try and speed up diagnosis by getting you to do the prep already so you can just drop off your equipment and go. It’s still the same amount of questions we ultimately ask when you! The new ‘Live’ system […]
What Warranty do I get?
We warranty all our repairs for a period of 2 months from repair date, not collection date and will be totally at our discretion. This will cover the workshop time against the original fault reported and the actual repair carried out. Material cover will be at the discretion of the repairer and may or may […]
Are prices quoted with VAT?
We are a limited company but are not VAT registered. This mean that all prices quoted to you are the total.
Do I need to pay before the repair?
In some instances we may take a 1st hour bench fee if we consider the repair to be under a certain value, this is purely at our discretion.
What form of payment do you accept?
We accept all leading payments including all UK debit and credit cards using an online worldpay email link system. Once your repair is registered on our system it operates seamlessly from the booking in to automating payments online. We are also able to accept card payments at the workshop We take Cash but don’t […]
I need to amend or cancel my appointment but cannot see how?
Please contact us using the original booking email. We will authorise a cancellation.
How Flexible are the booked appointments?
We generally give you the appointment time plus 30 minutes if booked via our appointment page system. For discussed appointments we generally expect you to be there at the time, we’ve had instances where people are ‘running late’ but turn up 2 hours after they say they will, we cannot guarantee availability in this instance. […]
