Automatic acceptance of terms.

 

By reporting a fault or having filled out a repair ticket you acknowledge that you have read and understood all the below terms, the tick box on the repair form is a confirmation.  The automatic acceptance is also applicable for equipment which is just dropped to the workshop. Our terms and conditions are on the wall.


Warranty


We warranty all our repairs for a period of 3 months from repair date, not collection date.  Returns must be brought back to us within the 3 month window for repair, we may refuse a repair if it was reported within the 3 month window, and brought to us after the 3 month period. 

Claim must be made by reopening the original ticket.  This is done by logging onto your portal, viewing archive items and then hit reply with your issue - this re opens the ticket and is brought to our attention.

The Warranty will cover the workshop time against the original fault reported and the actual repair carried out.  Material cover will be at the discretion of the repairer and may or may not be covered.  Items such as Valves and loudspeakers we are unable to offer warranty on as they are classed as consumable items and can be easily damaged through no control of us.

Amplifiers serviced are excluded from warranty, likewise if equipment is repaired it does not automatically have a blanket cover warranty on any fault not associated with the original reported and discovered fault. If the original fault reappears within the warranty period and causes further damage we will only warrant the repaired part.  Further damage will be charged at standard workshop rates.

Automatic Repair  

In order to streamline our repair processes if we deem the repair to fall below for defined repairs we will automatically repair the item unless otherwise advised.  This speeds up the need to get back in touch throughout the repair process and results in a faster turnaround.

View the limits on our FAQ section

 

Advice & modifications

Please note we will only be able to offer advice on the item you have for repair at the time.  Modifications will be carried out at our discretion where we will check that the modification is safe to do so.  We see many emails where somebody has read on a forum to do this and a mate has said that, unfortunately many of these people are not electronics engineers and do not fully understand the terms and these can get muddled and result in a puff of smoke if not checked by a professional.

Advice is given without guarantee and in best faith, we accept no responsibility for our advice being used to carry out your own repairs / modifications, nor can we accept personal damages for burns, electrocution or such like related to working on electrical equipment.  

 

Damage 

We try best to ensure we treat your equipment with the highest respect but sometimes accidents do happen.  We will not be held liable for scratches or damage which occur as part of the repair process.  We advise all equipment is brought in a padded protective sleeve or flight case.  For delicate items we have carpet runners to put on the bench as protection and always try as hard as possible to prevent any damage however some cases are particularly hard through age or additional covering which may result in some damage.

 

Loss of earnings & failure

By accepting to have a repair carried out with us you will fully release us from any claim or financial loss against the repair breaking down causing material damage, further amplifier damage, or financial loss through loss of work or needing to hire in replacement equipment.  All equipment leaving the workshop repaired is checked and tested for faults and weaknesses and leaves in a working condition.

 

Security

Our workshop is based on a secure locked compound and security is high with CCTV and alarms.  Unfortunately insurance companies are unable to offer insurance on something broken as it's street value is nil at the time is with us. Therefore items brought to us are at your own risk and for the purpose of insurance any item brought to us we will value at nil even if it is fully working.  This value of broken equipment will remain until you have picked it up from the workshop. We advise that you check your home insurance as sometimes amplifiers can be covered while away from your house.  We will take every practical step to minimise loss however cannot be held liable for any loss.

 

Costs

Please refer to our FAQ section for prices.

 

Payment

Any prices quoted before a repair will be subject to change depending upon us finding further faults.  we are a Limited company however are not VAT registered  Prices quoted are total.  Due to some recent repairs we now require the inspection to be paid when dropping off the amplifier with the remainder due on collection.

Items will not be released until fully paid for at time of picking up.

We accept Cash on collection.

We accept credit and debit cards but only on a pay per link email which will be sent out by default upon repair notification.  We do not have card processing at workshop on pick-up

Failure to meet appointment time

Where a service has been agreed and arranged either through booking via telephone, email or our appointment booking system we will hold a minimum 30 minute workshop slot to attend to your appointment.  Appointments cancelled more than 24 hours from the appointment time will be charge free.  Appointments cancelled less than 24 hours from the booking, or no shows will attract a minimum charge of £65 plus materials at our discretion. 

For example with PAT testing we pre print custom stickers to the estimated number of items and have to program the equipment with the client information, therefore costs will be at a rate of 0.50p per sticker printed and £65 for the preparation time.

Failure to collect after repair.

We reserve the right to dispose of at no profit cost any item that has not been collected after 3 months of repair even if the repair cost has been paid. We have limited storage space.

Raise a support ticket

Raising a support ticket with the workshop is the fastest means to get your equipment repaired. Its quick free and easy to do. You can view past repairs and raise new ones once you have an account.
Repairs Failed
Fixed under 5 Days
98%
Feedback Satisfaction
100%
Mugs of coffee daily
4