We accept Credit Card, Debit Card payments via Paypal

Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron and Amex).

The goods will not be delivered until the customer's funds that have been paid to Sickamps Ltd have cleared in full. 

Order Notes

Please note that all transactions will be carried out in Pounds Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Sickamps  monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Sickamps reserves the right to decline orders for bulk or high value purchases.
Sometimes a product Item may vary slightly from the Image shown due to upgrade or manufacture design.  We normally upload the new image asap but sometimes this is not possible before the sale of the product.  Please email or call if this is a concern and we will be happy to check for you pre-dispatch.


We offer optional delivery services for UK Mainland - On checkout you can choose your delivery option depending on your urgency to receive.  For guaranteed next day deliveries, It is advised that you place your order by 2.00pm although, orders received after this time will still be processed and there is a possibility that we can still deliver.  For urgent valve orders, please try to order early to receive next day. Once your order is placed, you can track the process through our website, just login with your email and password.


Delivery Service

1) Standard Delivery Service - Shipped 1st Class Royal Mail. If the Item is heavey or large in size, this may go by courier.

2) Guaranteed Next Day Service - Shipped 'guaranteed next working day' (Monday to Friday) although if ordered on a Friday, sometimes will arrive on a Saturday, but this is not guaranteed.  Orders for this service should be made by 3.00pm to meet our courier collection deadline or your order may be carried onto the following days collection.

3) Saturday Guaranteed Delivery.  If this is required, please call and we will be happy to quote for this service (Tel: 01279 261261)


Advertised 'Free Delivery' is for orders delivered to the 'UK Mainland' Only unless specified otherwise.


Overseas Orders

If the order is large in size or extra heavy in weight, the shipping price shown on checkout may be different to the actual postal charge will be.  If this is the case, we will notify you by email or telephone to advise of the extra charge.  If this Is not acceptable, we will refund you in full.

You can check the delivery charge when you arrive at checkout (please remember to select your country code on the drop-down menu). We do not request payment untill you see all charges on checkout.  If you agree with the charges, you can then proceed to the secure payment gateway.

Credit Card Security

At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. 

Returns Policy & Guarantee

We guarantee your satisfaction. All of our products come with a no fuss guarantee.

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 14 days of receiving your goods. The cancellation period ends on the expiry of the period of 14 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 14 days of receiving your parcel. For fitted parts and perishable products which includes all amplifier parts, we do not accept returns or offer stock for trial use.  Valves/Tubes have a 90 day warranty if fitted and used under normal operating conditions. Other products have a 12 Month warranty for parts and labour unless stated otherwise.  If the product (s) are returned and the value refunded  becomes lower than the delivery price, the carriage will be chargeable to the customer. This will be subtracted from the total to be refunded.  Unwanted returnable items should be returned at the buyers cost in as new condition to qualify for a refund.  If an order is cancelled or ordered in error, a re-stocking fee may apply.


All returns without exception, must be accompanied by a covering letter detailing the reason for return and all customer details.  Failure to meet with these requirments, will result in a delay with this process being actioned.

If your Item is found to be faulty in the first 7 days, we will arrange for the return and replace your Item free of charge.  After this period, the guarantee covers repair or replacement excluding any postal charge. 

Contacting us

Please contact us at the details below:

Postal Address:
Sickamps Ltd

Unit 66 Greenway Business Centre

Harlow Business Park

Harlow, Essex, CM19 5QE

Phone: 01279 261 261
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web: www.sickamps.com

Our terms are laid out to provide a great and even service to customers. We try and remain as flexible as possible however do have to draw the lines with certain things. The below terms are not exhaustive and may be subject to change without notice.  Please ensure you fully understand them before using our services you will automatically be bound to them by using our service and a contract is made when the equipment passes to us for repair as you have knowingly made the choice to do so.


Automatic acceptance of terms.


By reporting a fault or having filled out a repair ticket you acknowledge that you have read and understood all the below terms, the tick box on the repair form is a confirmation.  The automatic acceptance is also applicable for equipment which is just dropped to the workshop. Our terms and conditions are on the wall.


We warranty all our repairs for a period of 3 months from repair date, not collection date.  Returns must be brought back to us within the 3 month window for repair, we may refuse a repair if it was reported within the 3 month window, and brought to us after the 3 month period. 

Claim must be made by reopening the original ticket.  This is done by logging onto your portal, viewing archive items and then hit reply with your issue - this re opens the ticket and is brought to our attention.

The Warranty will cover the workshop time against the original fault reported and the actual repair carried out.  Material cover will be at the discretion of the repairer and may or may not be covered.  Items such as Valves and loudspeakers we are unable to offer warranty on as they are classed as consumable items and can be easily damaged through no control of us.

Amplifiers serviced are excluded from warranty, likewise if equipment is repaired it does not automatically have a blanket cover warranty on any fault not associated with the original reported and discovered fault. If the original fault reappears within the warranty period and causes further damage we will only warrant the repaired part.  Further damage will be charged at standard workshop rates.

Automatic Repair  

In order to streamline our repair processes if we deem the repair to fall below for defined repairs we will automatically repair the item unless otherwise advised.  This speeds up the need to get back in touch throughout the repair process and results in a faster turnaround.

View the limits on our FAQ section


Advice & modifications

Please note we will only be able to offer advice on the item you have for repair at the time.  Modifications will be carried out at our discretion where we will check that the modification is safe to do so.  We see many emails where somebody has read on a forum to do this and a mate has said that, unfortunately many of these people are not electronics engineers and do not fully understand the terms and these can get muddled and result in a puff of smoke if not checked by a professional.

Advice is given without guarantee and in best faith, we accept no responsibility for our advice being used to carry out your own repairs / modifications, nor can we accept personal damages for burns, electrocution or such like related to working on electrical equipment.  



We try best to ensure we treat your equipment with the highest respect but sometimes accidents do happen.  We will not be held liable for scratches or damage which occur as part of the repair process.  We advise all equipment is brought in a padded protective sleeve or flight case.  For delicate items we have carpet runners to put on the bench as protection and always try as hard as possible to prevent any damage however some cases are particularly hard through age or additional covering which may result in some damage.


Loss of earnings & failure

By accepting to have a repair carried out with us you will fully release us from any claim or financial loss against the repair breaking down causing material damage, further amplifier damage, or financial loss through loss of work or needing to hire in replacement equipment.  All equipment leaving the workshop repaired is checked and tested for faults and weaknesses and leaves in a working condition.



Our workshop is based on a secure locked compound and security is high with CCTV and alarms.  Unfortunately insurance companies are unable to offer insurance on something broken as it's street value is nil at the time is with us. Therefore items brought to us are at your own risk and for the purpose of insurance any item brought to us we will value at nil even if it is fully working.  This value of broken equipment will remain until you have picked it up from the workshop. We advise that you check your home insurance as sometimes amplifiers can be covered while away from your house.  We will take every practical step to minimise loss however cannot be held liable for any loss.



Please refer to our FAQ section for prices.



Any prices quoted before a repair will be subject to change depending upon us finding further faults.  we are a Limited company however are not VAT registered  Prices quoted are total.  Due to some recent repairs we now require the inspection to be paid when dropping off the amplifier with the remainder due on collection.

Items will not be released until fully paid for at time of picking up.

We accept Cash on collection.

We accept credit and debit cards but only on a pay per link email which will be sent out by default upon repair notification.  We do not have card processing at workshop on pick-up

Failure to meet appointment time

Where a service has been agreed and arranged either through booking via telephone, email or our appointment booking system we will hold a minimum 30 minute workshop slot to attend to your appointment.  Appointments cancelled more than 24 hours from the appointment time will be charge free.  Appointments cancelled less than 24 hours from the booking, or no shows will attract a minimum charge of £65 plus materials at our discretion. 

For example with PAT testing we pre print custom stickers to the estimated number of items and have to program the equipment with the client information, therefore costs will be at a rate of 0.50p per sticker printed and £65 for the preparation time.

Failure to collect after repair.

We reserve the right to dispose of at no profit cost any item that has not been collected after 3 months of repair even if the repair cost has been paid. We have limited storage space.

Raise a support ticket

Raising a support ticket with the workshop is the fastest means to get your equipment repaired. Its quick free and easy to do. You can view past repairs and raise new ones once you have an account.
Repairs Failed
Fixed under 5 Days
Feedback Satisfaction
Mugs of coffee daily