We've changed our system to go paperless. Instead of filling out the details at the workshop we try and speed up diagnosis by getting you to do the prep already so you can just drop off your equipment and go. It's still the same amount of questions we ultimately ask when you! The new 'Live' system also allows you to log in and trace the exact stage we are at with repair! you can ask questions along the way with the knowledge that you can just log onto a website to do this. It also enables you to see your other repairs you've sent to us!